Legal notice, Privacy Policy and Terms of Service of the Virtual Assistant Carmen B Bou from B Bou Hotels (hereinafter Carmen B Bou)

The virtual assistant (or Chatbot) Carmen B Bou Tourism has been developed by Sinérgica for the B Bou hotels  in order to offer information about the Hotel and guest services.

Legal notice

By using our services, you trust us with your data. We understand that it is a great responsibility and we make a great effort to protect your information and allow you to control it.

This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information and how you can update and delete them.

Identity of Carmen B Bou

If you have any questions about this Privacy Policy, you can contact us using the following information:

Sinérgica

C/ Córdoba 6 Of. 208 29001 Málaga

comercio@sinergica.es 

Telephone 951 542 718

Our users can send questions about personal data protection, privacy and security issues to Jose Puchades through the email provided above.

B Bou Hotels to protect individual rights, especially in relation to automated treatments and with the desire to be transparent with the User, has established a policy that includes all of these treatments, the purposes pursued by the latter, their legitimacy and also the instruments available to the User so that he can exercise his rights.

The updated version of this privacy policy is the only one applicable for the duration of the app until there is no other version to replace it.

Scope of this policy

Google Action – Carmen B Bou

Data Collection – What information do we collect?

We collect information to provide the best services to all our users. The application does not collect any personal data. Conversations with the bot can be analyzed with the sole objective of improving bot training. All conversations will be stored in a database.

The data is linked to your person through a random identification number generated when entering the website where one of these chatbots is located. Data will only be stored once you give us your consent to interact with the chatbot and have a conversation.

Where do we store this information?

We have servers provided by Google which can be found outside your country of residence. Data protection regulations vary by country, so some offer more protection than others. Regardless of where the information is, we implement the same protection measures described in this document. When we receive formal written claims, we contact the person who made the claim to resolve any data transfer that we have not been able to resolve. Every day we work to maintain greater and better security on these servers and avoid possible problems.

What do we use this information for?

Provide our services

We use your information to provide our services, that is, we process conversations to improve chatbot learning and provide better responses.

Service maintenance

We also use your information to ensure that our services work correctly, for example to verify that our service is accessible by all and solve the problems you inform us about.

Customized services

The information we collect helps us provide personalized services, for example when a chatbot saves your comment, a link is created between you and the service to offer more personal responses.

Performance measurement

We use analysis and measurement tools to understand how you use our services in order to improve product design and user experience.

Share your information

 Neither Sinérgica nor the assistant Carmen B Bou does not sell, exchange or transfer personal data to third parties. We only present service and performance information to B Bou Hotels, promoter of the assistant.

These confidentiality clauses also apply to trusted persons who treat us on our behalf in accordance with the instructions we provide them and in accordance with our Privacy Policy and other applicable security and confidentiality measures and with the employees of Aplicaciones Tecnológica Juma, SL . and, where appropriate, of our economic group

We will share personal information externally if we consider that it does not comply with any requirement provided by the applicable law or regulations to attend a legal process or a requirement of a competent authority and therefore may be committing some type of infraction, fraud or security problem.

Right to file a claim with a supervisory authority

Without prejudice to any other administrative remedy or legal action, any interested party will have the right to file a claim with our control authority, from the information provided previously, if he considers that the processing of personal data concerning him infringes this.

Integrations with external platforms

Currently or in the future we can have integrated chatbots with different tools. Next, we will break down the definition is the treatment of your data with each of them.

Facebook

Those chatbots integrated with Facebook request permissions for use with the Facebook user account and collect information, including personal information.

You can find more information about these in the Facebook Permission Documentation and in the Facebook Privacy Policy.

By default, the requested permissions are those that include basic user information: id, name, profile picture, gender and location. More user information will be available if it is public.

Slack

In the Slack Privacy Policy, applications that connect to the Slack API cannot collect, specify or use data without the user’s prior consent. The data collected from the interaction with the chatbots are the following: the identification of that user, the channel through which he speaks with the chatbot (either by private or in a group) and the direct messages that both keep.

Telegram

The data that interactions with chatbots can obtain are the following:

  • Sending messages to the chatbot
  • Participating in a group with a chatbot
  • Events with chatbot buttons or links

These types of data range from the content of direct messages with the chatbot, to basic user information. More information in Telegram’s Privacy Policy.

Actions on Google

Google Actions collects data in two ways, data referring to the use of the service provided and another based on additional features to improve the service.

The first one includes the following data stored by AoG, wide location (not specific) specific by IP, error or activity report, information about the device, stories such as type, touch screen, accelerometer and gyroscope.

The second includes user information such as his name, date of birth, address or any other that the user provides.

The difference between the two categories is the first one is necessary for the use of chatbot in Google Actions, and the second will only be stored with the user’s prior consent. More information in Google Privacy Policy.

Legal basis: General EU data protection regulation (GDPR)

The processing of your data is based on your consent and we will provide you with the controls described so that you can exercise your right to request access to your data, update and delete it. You also have the right to object to the processing of your information.

We treat your information for the purpose described in this policy in accordance with the following legal bases:

Consent

We request your authorization to process your information for certain purposes and you have the right to revoke your consent at any time.

In the exercise of legitimate interests

We treat your information to reach our legitimate interests and, at the same time, we apply appropriate protection measures to guarantee your privacy. This means that we treat your information with the following objectives:

  • Provide, maintain and improve our services to meet the needs of our users.
  • Know how users use our services to guarantee and improve their performance.
  • Customize our services to offer you a better user experience.
  • Detect, prevent or otherwise solve fraud, abuse and security or technical problems related to our services.
  • Protect Aplicaciones Tecnológicas Juma, SL., Our users and the general public from damage to their rights and property or to your security to the extent required or permitted by law.
  • Carry out research that improves our services for users and benefits the general public.
  • Respond to legal claims, including investigation of possible violations of applicable service conditions.

To fulfill legal obligations

We will process your data to fulfill a legal obligation that requires it, for example, to respond to a legal process or a requirement of a competent authority.

We will not intentionally collect any information from any person under the age of 13. Our site, products and services are aimed at people who are at least 13 years old or older.

If you have any questions, you can contact us at comercio@sinergica.es 

How we use cookies

Cookies are small text files that web pages can use to make the user experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this assistant. For all other types of cookies we need your permission.

Terms of service

The user can make use of the application from any of the available platforms (facebook, twitter, google, …).

The application is a research project on intelligent assistants and their service to citizens by the Public Administration, so the information generated is offered without guarantees, so the user rejects any legal claim for inaccuracy in the information generated or for the malfunction of it.

Effective date: July, 30, 2020

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